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Keystone Luma / Support

Prototype support, without the guesswork.

Start with the setup path, then open the category that matches the problem. Guidance reflects the intended workflow and may change as beta builds evolve.

Email prototype supportBrowse common questions

Quick start

Set up in a controlled sequence.

Build confidence with a small test surface before moving into a live environment.

  1. 01

    Describe the environment

    Include the device, projector or adapter, approximate throw, target surfaces, lighting, and whether the environment is a test or live venue.

  2. 02

    Choose the capture path

    Use the advanced LiDAR path on supported Pro hardware or the quicker ARKit plane-detection path on another compatible device.

  3. 03

    Map before output

    Confirm surfaces, fit the mesh, test a built-in effect, then connect the external display and verify that only the clean feed reaches the projector.

01LiDAR and scanningCapture

Which devices support the advanced path?

LiDAR work targets iPhone 12 Pro and later Pro models plus LiDAR-equipped iPad Pro models. Exact support depends on the test build and operating system. The quick AR path is intended for other ARKit-capable iPhone and iPad models.

LiDAR versus quick AR

The advanced path captures the projector throw, scans depth, and then selects detected surfaces. Quick AR relies on plane detection, trades geometry precision for speed, and is best for straightforward planar environments.

If camera access is unavailable

Check the app's camera permission in iOS Settings, close and reopen the build, and confirm the device supports ARKit. Move slowly, remain roughly one to three meters from the surface, and use a well-defined test area.

02Projector and outputClean feed

Connect after the surface is stable

The prototype targets AirPlay and compatible HDMI adapters. Confirm the display appears in iOS, select the intended output, and verify that the projector receives the clean content window rather than the operator interface.

  • For AirPlay issues, place both devices on the same network, disable VPN routing, and reconnect.
  • For HDMI issues, check adapter power, cable capability, display input, and supported resolution.
  • If alignment drifts, pause output, re-establish tracking, and refit the surface rather than correcting the projector blindly.
  • You can design, fit, and preview on the device without a connected projector.
03AI materialExploration

Generation features are not guaranteed

The project is exploring Gemini scene analysis, Imagen textures, and Veo motion loops. Availability depends on the beta build, network, provider access, quota, safety review, and current product testing.

Use concise visual prompts, avoid private or regulated information, and treat generated output as a draft that still requires rights, quality, and venue review. Image generation may take seconds; video generation may take several minutes or fail while a provider queue is busy.

04Effects and performancePlayback

Start simple, then add load

Test a solid color or gradient before particles, audio reactivity, generated video, multiple surfaces, or a high-resolution output. If performance drops, reduce surface count, effect complexity, media resolution, or output resolution and close other demanding applications.

Microphone-driven effects require permission and a usable signal. Keep the device away from direct speaker vibration and test gain changes before a live show.

05Projects, access, and billingPrototype

There is no public subscription today

This website does not sell Free, Pro, or Elite plans. Earlier project specifications contemplated tiered generated-media allowances, resolutions, surface limits, and saved projects, but those concepts are not current offers.

Keep copies of important media and document the setup. Prototype builds may reset local state, change project formats, expire, or remove unfinished features. If a future App Store release includes subscriptions, Apple's live listing and account controls will govern purchases, cancellations, restoration, and refunds.

Useful support request

Send the facts that reproduce the issue.

Include device model, OS and build version, projector or adapter, capture path, expected result, actual result, reproduction steps, and a screenshot that does not expose private content.

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